Terms and Conditions for dobiQueen Mobile App
These Terms of Use constitute a legally binding agreement made between you, whether personally or on behalf of an entity (“you”) and Foto-ZZoom Sdn Bhd (145663V / 198501013207)., doing business as dobiQueen ("dobiQueen", “we”, “us”, or “our”), concerning your access to and use of the https://dobiqueen.my/ website as well as any other media form, media channel, mobile website or mobile application related, linked, or otherwise connected thereto (collectively, the “Site”). By downloading, accessing, or using the dobiQueen App, you agree to be bound by these Terms. If you do not agree with these Terms, please do not use the dobiQueen App.
1. Scope of Services
1.1 The dobiQueen App provides users with top up purchases, and access to laundry services within dobiQueen outlets.
1.2 The Company reserves the right to modify, suspend, or terminate the services provided through the dobiQueen App at any time without prior notice.
2. User Accounts
2.1 In order to use certain features of the dobiQueen App, you will be required to create a user account.
2.2 You shall download or have downloaded the dobiQueen App from either the Google Play Store, the Apple App Store, or Huawei AppGallery. You shall not download the dobiQueen App from any other sources. You shall be fully responsible for any losses or damages you may suffer in anyway whatsoever should you breach the terms of this clause
2.3 You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.
2.4 You agree to provide accurate, current, and complete information when creating your account and to update your information as necessary to ensure its accuracy.
3. Use of the App
3.1 You agree to use the dobiQueen App only for lawful purposes and in accordance with these Terms.
3.2 You agree not to engage in any conduct that may interfere with or disrupt the operation of the dobiQueen App or its associated services.
3.3 You agree not to attempt to gain unauthorised access to any portion of the dobiQueen App or any of its related systems or networks.
4. Privacy
4.1 You agree that by registering for the Account, you consent for your Personal Information/Data to be used and/or disclosed in accordance with the Personal Data Protection Act 2010.
4.2 The Personal Information/Data provided by you may be held in a database and dobiQueen may use, store, analyse and transfer and/or exchange such information with all such persons as may be considered necessary.
4.3 dobiQueen may monitor and record all transactions and communications that may take place between dobiQueen and you for dobiQueen's business purposes (including but not limited to quality control and training, ensuring effective systems operation and prevention and detection of crime).
5. Payment Terms
5.1 Payment for topups and services provided through the dobiQueen App must be made in accordance with the pricing and payment terms specified in the dobiQueen App.
5.2 The Company reserves the right to modify the pricing for its topups and services at any time without prior notice.
5.3 Top-up Terms:
5.3.1 A minimum topup amount may be imposed for topups using debit card, credit card, and/or any other reload method which may be determined by dobiQueen from time to time.
5.3.2 The topup amount is non-transferable, cannot be refunded, and cannot be cashed out.
5.3.3 When a customer closes their account, the topup amount will not be refunded.
5.3.4 These terms apply to all transactions involving the topup of funds into user accounts within the dobiQueen App.
6. Intellectual Property
6.1 All content and materials available through the dobiQueen App, including but not limited to text, graphics, logos, images, and software, are the property of the Company or its licensors and are protected by copyright and other intellectual property laws.
6.2 You may not reproduce, modify, distribute, or otherwise use any content from the dobiQueen App without the prior written consent of the Company.
7. Limitation of Liability
7.1 To the fullest extent permitted by applicable law, the Company shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or relating to your use of the dobiQueen App or any services provided through the dobiQueen App.
8. Governing Law
8.1 These Terms and Conditions are governed by and construed in accordance with the laws of Malaysia, and you hereby submit to the exclusive jurisdiction of the Malaysian courts.
9. Changes to Terms
9.1 The Company reserves the right to modify or update these Terms at any time without prior notice. Any changes to these Terms will be effective immediately upon posting.
10. Contact Information
10.1 If you have any questions or concerns about these Terms, please contact dobiQueen at +603 8084 3737 or customer-service@dobiqueen.my.
By using the dobiQueen App, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.