Why You Need an On-Demand Laundry for Your Hotel Guests

December 16, 2022

Running a hotel is no easy task, and providing a high level of service to guests is paramount. You likely believe you're delivering top-notch service to your guests, but are you sure you're covering all your bases? For instance, do you offer on-demand laundry services?

Providing on-demand laundry services is just one way hotels can ensure their guests have a comfortable, convenient, and stress-free stay. Here are six of the best reasons why a hotel needs on-demand laundry for its guests:

1. Increased Customer Satisfaction

When it comes to hospitality, providing guests with convenience is vital. From the moment they check in to their departure, guests expect a comfortable and stress-free experience. One of the many services that hotels can offer to make their stay more enjoyable is laundry services.

Having the ability to quickly and efficiently do laundry can be a great convenience for guests. Hotels can provide laundry facilities on the premises or partner with local laundry services to provide their guests the convenience of having their laundry done quickly and efficiently.

No matter which option is chosen, providing guests with the convenience of having their laundry done quickly and efficiently is sure to be appreciated. It can help to make their stay more comfortable and stress-free and will help to make them feel like valued customers.

2. Cost Savings

One of the main cost benefits of providing on-demand laundry services is labour savings. When a hotel offers on-demand laundry services, they don't need to hire additional staff to do the laundry or pay overtime to staff to manage the laundry queues. This can result in significant cost savings for the hotel.

3. Hygiene and Cleanliness

On-demand laundry services can help hotels maintain a high level of hygiene and cleanliness. This is especially important in the hospitality industry, as guests expect a certain level of cleanliness from their hotels.

4. Free Time for You to Focus on Your Hotel's Core Business

One of the main advantages of offering on-demand laundry services is that it saves time for both guests and staff. Guests no longer have to search for a laundromat or wait a long time for their laundry to be done. Instead, they can simply drop off their items at the hotel's front desk and have them returned within a few hours. This gives guests more time to explore the city, relax, or focus on their work. Additionally, hotel staff can focus more on providing excellent customer service and managing other aspects of the hotel rather than concentrating on laundry duties.

5. Convenience

On-demand laundry services can be accessed 24/7, meaning guests can have their laundry done at any time of the day or night. This added convenience can be a great bonus for guests.

6. Enhanced Reputation

Providing on-demand laundry services can help hotels build a reputation for providing excellent service. This can lead to more bookings and better reviews.


Providing on-demand laundry services for hotel guests can benefit hotel owners in many ways. It helps to improve customer satisfaction while also increasing the hotel's revenue. Furthermore, it simplifies the laundry process and reduces the need to hire additional staff. In addition, it enables the hotel to keep up with the latest trends in hospitality. It also ensures that hotel guests have access to the best services possible.

dobiQueen is here to provide hotels like yours with on-demand laundry pick-up and delivery services. Our laundry experts in Malaysia offer the best way to provide your guests with on-demand laundry services at affordable rates. Request a free trial today!

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