FAQ

Do I need to bring any laundry detergent with me? FREE Dynamo detergents and FREE Downy softeners are provided and will be automatically added into each washing cycle by default. This way, not only you can save more, you can enjoy top quality laundry cleaning fluids at just RM7. Can I stop the laundry machines half way through? If you are using the washers then unfortunately you will not be able to stop the cleaning process. This is entirely for the purpose of ensuring optimum level of security and the cleanliness of your laundry. Good news is, the dryers are perfectly fine for you to stop mid way if you accidentally left out some laundry in the washer while moving your laundry into the dryer. You simply just have to open the dryer’s door and the dryer will stop immediately, close the doors of the laundry and hit “Start” again to continue. However, it is important to note that if you add more wet laundry into the dryer mid way, your laundry may not be dried properly due to short period of time spent in the dryer. How long does the laundry machines take to complete its cycle? Depending on the programme you have selected for the washing machine and drying machine, normally it take 25 minutes for the washing machine to complete the regular cycle and just about 30 minutes to complete the drying cycle for the dryer. The drying machine does provide you with an optional add on drying time which all you have to do is to add more tokens into the machine for it to prolong the drying duration. For each addition token, you get to add an additional 6 minutes to dry your laundry. Important note: To add additional drying duration, it is important to note that you should add the tokens before the cycle completes. Upon the completion of a cycle, the minimum tokens required to restart the machine is 4 tokens. What are your opening hours? We are a 24 hours self service laundry business, so that would mean we are open 24 hours a day year round! At dobiQueen, we believe laundry waits no man, so we will not stop serving you every hour, everyday for the whole year. How do I find the nearest self service laundry near me? If you would like to know where is dobiQueen’s nearest self service laundry outlet to you, simply head over to our search bar on top, key in your area code and location name, and we will show you the coin laundry outlet near you. If you are in the office, you can search it similarly and we will locate you the closest dobiQueen coin laundry store to your office.

Help Center dobiQueen

I accidentally added my own detergent. In our experience, adding your own detergent almost certainly do not affect the end result. Your laundry should be able to come out clean by the end of the cycle. However, if you added excessively, this may result in leftover detergent embedded in your laundry which requires further rinsing. As a rule of thumb, if you would like to add your own detergent into our regular cycle, remember to select the extra rinsing cycle to ensure that your laundry will be properly cleaned with all the excess detergent rinsed away. My laundry are not dried properly. Amongst the reasons that your laundry are not fully dry after the dryer completed its cycle: Wet laundry from home Home washing machines normally results in a damper set of laundry than that of our industrial standard washers. Therefore, the excessive water content still embedded within your laundry requires a significantly longer period of time for drying. If this is indeed the case for you, you will require to coin in for another drying cycle or add a few more tokens for additional drying time. It is advised that you use our washers to do your laundry to prevent repetitive drying cycles which will result in higher spending. Over clogging the dryer Even with our industrial quality laundry drying machine, it does have its limitations. To dry your laundry efficiently and effectively, it is important to make sure that there are enough room for the hot air to flow within the laundry dryer machine. In other words, do not add laundry beyond the recommended volume aka the red line. Here’s a tip for you as well, uncoil your laundry to optimise the surface area for the hot air to flow hence bringing a more effective drying cycle. There’s something wrong with the token/washing/drying machines? Although we bring you the best self service laundry machines in the industry, our machines do face problems at times, we apologise. Worry not, we are here to assist you.

  1. Contact our customer hotline: 03 6189 9988
  2. Explain the problem that you are facing and our customer service personnel will let you know what to do next.

It is really just that simple! Don’t worry, like our self service laundry outlets, our hotline is open 24 hours a day, 365 days a year! We just want you to have the best experience cleaning your laundry.